FAQs
Frequently Asked Questions
- Delivery
- Replacements/Exchange
- Payment
- Order Problems
- Refunds
- Open Crown Hats
- Hat measurements
- Fur and Wool Felt Colours
- Hat Etiquette
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Contact Information
1. Delivery
Please see our Delivery page for delivery costs.
Orders are generally dispatched every Friday.
Once dispatched, UK delivery is either by Royal Mail or DPD (courier). Please be aware that if choosing UK Next Day Delivery it may be delivered by DPD couriers which will require a signature.
International Delivery is by Royal Mail Airsure or International Signed For which generally takes 4 - 6 working days (once dispatched). Final delivery is dependant on local mail services.
At busy times such as Christmas or in adverse weather conditions deliveries can be delayed.
'Working days' are Monday - Friday and do not include weekends.
2. Replacements/Exchange
As we are closing down we are no longer able to accept returns.
3. Payment
We accept all major credit and debit cards including Visa and Mastercard. Your payments are processed by Sagepay secure server. We also accept payment by PayPal. Payment is taken at point of sale.
4. Order Problems
5. Refunds
No hat will be eligible for a refund or replacement if the labels have been removed.
We want you to be satisfied with your purchase. If in the unlikely event that goods you are supplied with are faulty, then we will issue you with a replacement (or refund should a replacement not be available), subject to the labels still being in place.
6. Open Crown Hats
Where stated (such as Christys' Adventurer or our own Swerford) hats are open crown so you can shape it to your liking. Christys' do not bash these hats on your behalf, as the probability of it not being how the customer envisages it is too great. There are some great instructions on how to do it on the web.
7. Hat Measurements
Trilby and Fedora crown measurements are taken when the hat is open crown (before creasing). We are at the mercy of our manufacturers and as many of the hats are hand-crafted products, there can be slight discrepancies in the measurements. Block crown heights also vary for each head size.
8. Fur and Wool Felt Colours
It is notoriously difficult to portray colours accurately on screen as different computers will show slightly different colours. We have done our best to show accurate colours of the hats. Fur and wool felt can vary slightly in colour and thickness between batches.
9. Hat Etiquette
Hat etiquette is a cause of many a heated discussion! It is traditionally considered good manners......
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to remove your hat for funeral processions
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to remove your hat during the national anthem
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for men to tip their hats (raise the hat or touch the front brim) when greeting women
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for men to remove their hats when talking to women although they can replace it if walking with them or in bad weather!
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for men to remove their hats when inside a building, especially in church and even in a lift/elevator if there is a lady present!
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for men to carry their hats with the lining facing inwards so that the outside of the crown is showing
Nowadays, the only time some men remove their hat is during a security check at the airport! However, many ladies still appreciate good manners, so if you're looking to charm then follow the rules above when you can!
10. Contact Information
You are invited to contact us for whatever reason by e-mail - info@topsecrethats.com. Top Secret Hats' Website is an automated shopping site and therefore response is offered only by email. Written correspondence should be sent to Top Secret Hats, Suite 18, Cromwell Business Centre, Cromwell Park, Chipping Norton, OX7 5SR.